Frequently Asked Questions

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Frequently Asked Questions


1. What is your exchange policy?


We practice a no exchange policy for: Items on Sale, Scarves, Inners, Volumnizers and Accessories. However, exchanges may be done for clothing items shall you need to exchange sizes. Kindly note that clothes can only be exchanged if they meet these conditions: packed in its original form – with swing tags on, unwashed, undamaged, unmarked and unaltered. To make exchanges kindly reach to us at contact@umma.my for us to process. Shipping cost will be borne by customer. Valid only 14 days after order is placed.

***Items sold during  SALE are NOT ALLOWED for exchange and return.


2. How do I make an exchange? (For Clothing only)


To proceed with clothing exchanges kindly send us an email at contact@umma.my and provide us with these details: order ID, item to be exchanged & the item you would like to receive.


3. Can I exchange my item to a new size? (For Clothing only)


Exchanges may be made however subjected to terms and availability. Kindly refer the above notice.


4. Will delivery charges be refunded?


Delivery charges will be refunded for special cases ie: damaged or wrongly sent items that needs to be shipped back to our warehouse (in this case we will return the shipping cost via direct online transfer). However kindly provide us a receipt from the courier service in order for us to process payment.


 5. I have been refunded the incorrect amount.


Kindly email us at contact@umma.my and we will sort out the issue immediately.


6. Have you received the returned products?


Our team will be in contact with you once we have received the returned item(s).


7. Can I come and collect or return a parcel to your office?


Unfortunately that is against our policy. Kindly post the items to us at:


Att: UMMA
Dimensi Moda Sdn. Bhd.
10 Lorong Rahim Kajai 14,
Taman Tun Dr. Ismail,
60000 Kuala Lumpur,
Malaysia

UMMA takes pride in our fabric selection and usage thus each fabric is treated differently. We recommend referring to the care instructions under each product details as guide.

Treat them with love and care. Delicate pieces may need to be handwashed.

Colours on web may be different due to camera and screen setting.

To reach out to us kindly issue us an email at contact@umma.my. We may also be contacted from 9:00 AM to 5:00 PM via landline 03 7727 7399. For general product inquiries you may also reach us out on Instagram (@umma.my).

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