Frequently Asked Questions
1. Where does UMMA deliver?
We ship worldwide!
2. How much does shipping cost?
Shipping rates starts from RM5.50 within West Malaysia, RM15 for East Malaysia and RM25 across Singapore. For international deliveries you may check shipping rates to your respective countries upon checkout.
3. How long does it take?
Delivery takes 1 – 3 working days within Malaysia and up to 7 – 21 days for international deliveries.
4. How do I know my order status?
You will receive a confirmation email with tracking number once order has been processed. Orders made before 12PM will be shipped on the same day *Please allow buffer time during peak period*
5. Item received is damaged. What should I do?
Although we ensure all our items are in good condition on delivery, damage may occur during the transit period. We sincerely apologise and hope you will continue to shop with UMMA. Please let us know immediately if you have received a damaged item within 14 days from purchase date. Kindly send a photo of the damaged area of the product, write a short description and send it to email@example.com. We will replace your damaged item. If the item is out of stock, we will refund you with UMMA’s store credit.
6. I received an incorrect item.
Please let us know immediately via email at firstname.lastname@example.org with your order ID and a picture of the item received and we will get it sorted out for you.
7. An item is missing from my order.
We apologise for the error in delivery. Kindly send an email to email@example.com with your order ID and we’ll have the item shipped out to you soon.
8. Which address should I ship my order to?
We suggest getting it shipped to your office if you’re working, as NinjaVan operates between 8:30am to 8pm on weekdays, and 8:30am to 5pm on Saturdays. If you’re unavailable to collect your parcel on delivery, your parcel will be kept at the nearest PosLaju office for 15 days, so you can collect it within that timeframe. After that, it will be returned to us.
9. Do you offer Cash on Delivery for the products?
For ease of transaction, we do not offer that service at the moment. We are more than happy to help you if there is a problem. Kindly email us at firstname.lastname@example.org or call 03-77277399 immediately.
1. How do I place an order with UMMA?
Step 1: Register with us as a member.
Step 2: Browse our webstore and add desired items to cart.
Step 3: At this point you may “continue shopping” or opt for the “checkout” button.
Step 4: Add discount codes if you have any!
Step 5: Remember to fill in the complete shipping details needed.
Step 6: Choose your desired payment method.
Step 7: Complete your purchase!
2. What do I do if there's a problem with my order?
We are more than happy to help you if there is a problem. Kindly email us at email@example.com or call 03-77277399 .
3. What payment methods does UMMA accept?
You can make payment by:
a. Visa & Mastercard - If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
b. Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)
c. MOLPay Payment Gateway (Only debit payment, Feb onwards with Credit)
4. Can I cancel my order?
Once the order is confirmed, you may not cancel.
5. Why was my order cancelled?
We reserve the right to cancel your order if there is a problem with the item ordered by you (damaged item), in which we will reimburse in UMMA store credit. You will be informed of the cancellation.
6. I received my order, but one of them is missing. What do I do?
We are so sorry about the mistake. Please email us your order ID and the product you did not receive to firstname.lastname@example.org
7. I've received an incorrect item in my order.
We sincerely apologise for the error. Please email us your order ID and the details of the item you did not receive to email@example.com
. You will then need to return the incorrect received product back to us and we will exchange the product with the correct one.
If the item is out of stock, we will refund to you the amount in the form of UMMA store credit.
8. Do you restock items?
Selected items may be restocked. Subcribe to our newsletter so you won’t miss out on our latest update!
1. Why do I have to register to shop?
Registering with UMMA helps to speed up the ordering process, as billing and shipping addresses are saved in your account. It allows you to view your current and past order, payment and order status.
2. How do I create an account?
Register by filling in your details and follow all the instructions.
3. You forgot your password?
Click ‘forgot my password’ and you will receive an email for the next step.
1. What is your exchange policy?
We practice a no exchange policy for: Items on Sale, Scarves, Inners, Volumnizers and Accessories. However, exchanges may be done for clothing items shall you need to exchange sizes. Kindly note that clothes can only be exchanged if they meet these conditions: packed in its original form – with swing tags on, unwashed, undamaged, unmarked and unaltered. To make exchanges kindly reach to us at firstname.lastname@example.org for us to process. Shipping cost will be borne by customer. Valid only 14 days after order is placed.
***Items sold during SALE are NOT ALLOWED for exchange and return.
2. How do I make an exchange? (For Clothing only)
To proceed with clothing exchanges kindly send us an email at email@example.com and provide us with these details: order ID, item to be exchanged & the item you would like to receive.
3. Can I exchange my item to a new size? (For Clothing only)
Exchanges may be made however subjected to terms and availability. Kindly refer the above notice.
4. Will delivery charges be refunded?
Delivery charges will be refunded for special cases ie: damaged or wrongly sent items that needs to be shipped back to our warehouse (in this case we will return the shipping cost via direct online transfer). However kindly provide us a receipt from the courier service in order for us to process payment.
5. I have been refunded the incorrect amount.
Kindly email us at firstname.lastname@example.org and we will sort out the issue immediately.
6. Have you received the returned products?
Our team will be in contact with you once we have received the returned item(s).
7. Can I come and collect or return a parcel to your office?
Unfortunately that is against our policy. Kindly post the items to us at:
Dimensi Moda Sdn. Bhd.
10 Lorong Rahim Kajai 14,
Taman Tun Dr. Ismail,
60000 Kuala Lumpur,
UMMA takes pride in our fabric selection and usage thus each fabric is treated differently. We recommend referring to the care instructions under each product details as guide.
Treat them with love and care. Delicate pieces may need to be handwashed.
Colours on web may be different due to camera and screen setting.
To reach out to us kindly issue us an email at email@example.com. We may also be contacted from 9:00 AM to 5:00 PM via landline 03 7727 7399. For general product inquiries you may also reach us out on Instagram (@umma.my).