Frequently Asked Questions
1. Where does UMMA deliver?
We ship to both Peninsular and East Malaysia. Singapore, Brunei & Indonesia.
2. How much does shipping cost?
We charge RM10 PosLaju flat rate within West Malaysia and RM17 for East Malaysia* (subjected to confirmation). For the first 0.5kg: RM40 - Singapore, RM43 - Brunei, RM45 - Indonesia
3. How long does it take?
Delivery within Malaysia takes 1-3 working days. Delivery to Singapore, Brunei and Indonesia will take 8-14 days.
4. Have you shipped my order?
We will email you with an order ID once the items are packed and shipped. Paid orders made before 3pm will be shipped out on the same day. Orders after 3pm will be shipped out the next day.
5. Item received is damaged. What should I do?
Although we ensure all our items are in good condition on delivery, damage may occur during the transit period. We sincerely apologise and hope you will continue to shop with UMMA. Please let us know immediately if you have received a damaged item within 14 days from purchase date. Kindly send a photo of the damaged area of the product, write a short description and send it to email@example.com. We will replace your damaged item. If the item is out of stock, we will refund you with UMMA’s store credit.
6. I received an incorrect item.
Please let us know immediately via email at firstname.lastname@example.org with your order ID and a picture of the item received and we will get it sorted out for you.
7. An item is missing from my order.
We apologise for the error in delivery. Kindly send an email to email@example.com with your order ID and we’ll have the item shipped out to you soon.
8. Which address should I ship my order to?
We suggest getting it shipped to your office if you’re working, as PosLaju operates between 8:30am to 8pm on weekdays, and 8:30am to 5pm on Saturdays. If you’re unavailable to collect your parcel on delivery, your parcel will be kept at the nearest PosLaju office for 15 days, so you can collect it within that timeframe. After that, it will be returned to us.
9. Do you offer Cash on Delivery for the products?
For ease of transaction, we do not offer that service at the moment. We are more than happy to help you if there is a problem. Kindly email us at firstname.lastname@example.org or call 03-77277399 immediately.
1. How do I place an order with UMMA?
a. Register with us as a member.
b. Mouse over and browse what you like, or search by using the search bar or you can browse by category at the top of the website.
c. New products are located under the WHAT’S NEW tab.
d. Add products that you want to purchase into the CART.
e. You can choose to ‘continue shopping’ or ‘view & checkout’
f. Once you’re done shopping, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code, key it in before checking out.
2. What do I do if there's a problem with my order?
We are more than happy to help you if there is a problem. Kindly email us at email@example.com or call 03-77277399 .
3. What payment methods does UMMA accept?
You can make payment by:
a. Visa & Mastercard - If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
b. Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)
c. MOLPay Payment Gateway (Only debit payment, Feb onwards with Credit)
4. Can I cancel my order?
Once the order is confirmed, you may not cancel.
5. Why was my order cancelled?
We reserve the right to cancel your order if there is a problem with the item ordered by you (damaged item), in which we will reimburse in UMMA store credit. You will be informed of the cancellation.
6. I received my order, but one of them is missing. What do I do?
We are so sorry about the mistake. Please email us your order ID and the product you did not receive to firstname.lastname@example.org
7. I've received an incorrect item in my order.
We sincerely apologise for the error. Please email us your order ID and the details of the item you did not receive to email@example.com
. You will then need to return the incorrect received product back to us and we will exchange the product with the correct one.
If the item is out of stock, we will refund to you the amount in the form of UMMA store credit.
8. Do you restock items?
Yes we do, at times depending on the product. We update new arrivals via email if you have subscribed to our mailing list, so you will always be informed.
1. Why do I have to register to shop?
Registering with UMMA helps to speed up the ordering process, as billing and shipping addresses are saved in your account. It allows you to view your current and past order, payment and order status.
2. How do I create an account?
Register by filling in your details and follow all the instructions.
3. You forgot your password?
Click ‘forgot my password’ and you will receive an email for the next step.
1. What is your exchange policy?
Kindly note there is a strict NO exchange policy for SALE items, scarves, inner and volumnizer. Exchanges are accepted if they’re sent back to us within 14 days of receipt (for local and international orders) in exchange for UMMA Store Credit only. Clothes that need to be exchanged have to be returned in its original packaging with swing tags on, unwashed, undamaged, unmarked and unaltered. Please inform us at firstname.lastname@example.org for exchanges to be made. Customers pay shipping costs and we will not be responsible for the items until they reach our office. Items must be posted back to us.
***Items sold during SALE are NOT ALLOWED for exchange and return.
2. How do I make an exchange? (For Clothing only)
You can return any item to us within 15 days of receiving your order (make sure the products are in its original condition with tags on). Email us at email@example.com and provide us with your order ID, name of item and why you’re returning it. We will be happy to assist you in that.
3. Can I exchange my item to a new size/color? (For Clothing only)
**Yes we will gladly do that but within 15 days of receiving your order. When you return your item to us, kindly state in the return form the new size/color that you want and we'll process it. If the item for exchange is out of stock, we will refund in UMMA store credit instead.
4. Will delivery charges be refunded?
No, as shipping costs are paid by customers.
5. I have been refunded the incorrect amount.
Kindly email us at firstname.lastname@example.org and we will sort out the issue immediately.
6. Have you received the returned products?
We will email you once we receive and process them.
7. Can I come and collect or return a parcel to your office?
Sorry that is NOT possible, please post the items to us at :
Dimensi Moda Sdn. Bhd.
10 Lorong Rahim Kajai 14,
Taman Tun Dr. Ismail,
60000 Kuala Lumpur,
9. Can I exchange my item to a new size/ color? (For clothing only)
- For members who have registered with us.
- Applicable on a single receipt.
- Discount codes cannot be combined.
- Cash vouchers and store credit are not exchangeable for cash.
- UMMA reserves the right to amend the terms & conditions at any time.
10. Why is my discount code not working?
Please log in to be able to use the code.
UMMA uses good fabrics that will make you comfortable all day long. Treat them with love and care. Delicate pieces will have to be hand washed.
UMMA online customer service is open 9am until 6pm Monday - Friday email us at email@example.com or call us at +60377277399. We welcome any feedback or inquiries that you may have.Please feel free to get in touch, email us at firstname.lastname@example.org